News and Blogs

“Shovel ready” is a phrase used to describe a construction project that is considered to be at an advanced enough stage of development for building to begin. The term is mainly used when referring to projects that, if given stimulus money, will have the most immediate impact on employment and the economy. Business Solutions Projects … Continued

At Touchstone we take a very simple approach to the Helpdesk service that we provide and that is our Helpdesk is there to help, no ifs, no buts, no clock watching and no upselling. If you have a support and maintenance agreement with us, then we are going to provide you with high quality support … Continued

We’re very pleased to announce that Touchstone has achieved the standards required by the UK government’s Cyber Security Plus certification. Developed by the UK government and cybersecurity industry, the Cyber Essentials scheme defines a standard of security controls for businesses in the UK. It outlines the controls that all organisations should implement to help mitigate risks from … Continued

The pandemic has changed many things. It has turned things on their head, it has shone a light on our shortcomings both as individuals and as businesses, and it has brought into sharp relief the roles of people who look after our personal wellbeing and that of the businesses we work for. And whilst I … Continued

Coronavirus – Covid-19: A TouchstoneFMS Statement Update: 13th July 2020 In light of recent Government advice relating to the Coronavirus situation in the UK, we have published additional information relating to our Helpdesk & Service delivery team. The Helpdesk and Service delivery team has, for many years, been able to work seamlessly & fully operational … Continued

“If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands” Why risk analysis in a project? At the start of the project we will perform a risk assessment. ‘Risk taking in projects … Continued

Never has this question been more relevant than now, living and working through this new reality and transitioning to the “New Normal” as a result of this unforeseen and constantly unfolding pandemic. A big question that Boards and Senior Management Teams up and down the country will be asking themselves is, “do we actually need … Continued

I’ve spent over 20 years at the sharp end of customer support services and over that time i’ve seen many changes in the way organisations engage with customers; from the increase in the range of services offered, to the technology that has transformed the way helpdesks operate. Most importantly, I have seen the shift change … Continued

Did you know… That Touchstone clients have access to a comprehensive FAQ section in our online portal. The FAQ’s cover all the issues and errors we are commonly asked about, with a guide to resolving them quickly and easily. Use the search function at the top of the home dashboard in the online portal, start typing … Continued