SunSystems Support Services
From a range of support services to packaged consultancy, we help you maximise your return on investment, with an excellent after sales support service.
Our Helpdesk team provides expert advice and guidance with telephone and remote support when you need it. For us Support isn’t just about fixing a fault, it’s about helping you get the most out of your software. Whether you have an error on your screen or are trying out a new function or feature, our Helpdesk team will help.
A Helpdesk that Helps
Staffed by experts in your solution, our Helpdesk team provide you with the peace of mind that if you experience any issues with your software, help is there when you need it.
Skilled and experienced experts
Our Helpdesk team are not just experts in the software and technology we implement, but they also have first-hand end-user industry experience.
Choosing to make a career out of helping customers, they not only have the relevant professional and technical qualifications but the breadth, depth, and longevity of experience to carry out a business insight review to ensure our customers maximise the benefits of our software and business systems.
A comprehensive service
With the choice of Essential or Premium Support Plans, you have the backing of a team of technical and application experts – whether you just want to report a fault or have a question about the software.
Tailoring support packages to suit the unique requirements of your business for those that choose a Premium Support Plan, we work to a published SLA to monitor our performance – giving our customers peace of mind that we will do what we say we are going to do when we say we will do it.
Want to find out more about our Support Services?
Do you need to discuss your specific financial management requirements? Want to know what service options you have available? We would be more than happy to talk through your needs and discuss how the TouchstoneFMS Support team can assist your company.
Simply fill out this form, and one of our expert advisors will get in touch.
On-demand service
Whether it is training on a new piece of software, a new member of staff, or refresher training, we ensure that our customers can make the most out of the software that we implement.
Offering sessions on a variety of topics, our highly skilled and experienced Helpdesk Consultants are on hand whether you need a refresher course on how to use your system or training on a new update.
Consultancy Services
With ad-hoc consultancy by the hour, our Helpdesk Consultants are on hand for the times when you need a small piece of work carried out or a minor adjustment to your system.
Our expert Consultants have accumulated years of experience and knowledge to ensure that our customers’ financial management system maximises their return on investment and benefits them.
