Meet the team TouchstoneFMS team
Some of the best people in the industry work at TouchstoneFMS.
We are experts in the software or technology we implement, but more than this, we’re also ambitious and skilled professionals who possess a wealth of industry experience and professional and technical qualifications to back that expertise up, and provide clients with a comprehensive and effective service that delivers results.
Infor Business Unit Director
David Singh is the Infor Business Unit Director at Touchstone FMS and Co-Chairman of the SunSystems Product Advisory Board.
Having worked in the ERP/FMS software sector for the last 35+ years, David has a wealth of skills and experience when it comes to business systems, and is also a qualified accountant.
With several senior management and directorial positions under his belt including operations, project delivery, supports, sales, and marketing, he describes himself as a “bit of an all-rounder” and a huge fan of SunSystems.
Head of Services
Beginning her career as a management accountant and then a systems administrator using Infor SunSystems, Chris found her true calling as Head of Customer Support Services.
Passionate about customer care and dedicated to her role, Chris has been responsible for growing our Helpdesk Support Consultants as well as being instrumental in extending our support services portfolio by implementing our offsite ‘Software Upgrade Centre’.
Helpdesk Team Leader
Prior to joining the world of support, Paula worked as a systems administrator for the London Magistrate Courts where she also gained her AAT qualification.
Working closely with the project team to ensure a seamless transition from project delivery to helpdesk, Paula is meticulous in her organisational skills and attention to detail to ensure we deliver ‘business as usual’ support to our clients.
Head of Technical Service Delivery
With a natural understanding of the technical infrastructure on which Infor sits, Steve transitioned into a technical support role when he joined Touchstone FMS in August 2006.
Progressing further, he now oversees our technical service delivery and ensures a best practice methodology is utilised throughout implementation.
Head of TouchstoneCloud
An MCSE in Cloud Platform and Infrastructure, Stuart has a wealth of Microsoft, Security, and industry best practice experience.
With an enormous amount of knowledge around Cloud Hosting, Stuart can give our clients security and best practice advice in terms of both private hosting and TouchstoneCloud.
Customer Success Team
Joining us from Infor where she was a senior support specialist and support account handler, Sue brings a wealth of knowledge around Infor SunSystems and the integration toolsets the team needs support with for more complex issues.
Sue is also part of product on-boarding, to ensure our clients have access to all relevant training guides through the upgrade process.
Customer Success Team
Having previously worked as an implementation and presales consultant for Infor SunSystems before branching out as a freelance consultant, Penny helps companies leverage the most from their SunSystems implementation.
As well as strengthening our Helpdesk delivery team, Penny provides training, demonstrations, and Proof of Concepts to ensure our customers maximise their Infor SunSystems return on investment.
A BSc (Hons) degree in Computing Science, Prince2 Trained, Microsoft Certified in the SureStep Methodology and published author of ‘Project and Programme Accounting, a practical guide for Professional Service Organisations and IT’, John Chapman is an experienced Programme and Project Director.
Having led Programmes of business change, implemented Financial Accounting and Enterprise Solutions, Spend Control Systems and Document Management solutions, John has extensive knowledge of UK and International Project Implementations and understands the unique challenges culturally diverse organisations face.
Software Implementation Expert
Highly skilled at translating complex business requirements into practical solutions and with a reputation for effective troubleshooting and project leadership, Joanne is an expert in all aspects of software implementation including project management, requirements analysis and scoping, system design, configuration, trouble shooting, training, and support.
Joanne has successfully managed around 150 software implementation and upgrade projects, ranging in size from 15 to more than 400 consultancy days. She has also successfully completed around 100 software implementations and upgrades, and approximately 25 system reviews/audits, resulting in improvements of business and system processes.
Joining us in September 2021 as the Senior Marketing Executive at our sister company TouchstoneEnergy, Lily’s role has since grown, and she is now responsible for managing the marketing strategy and operations for TouchstoneFMS as well as TouchstoneBI and TouchstoneEnergy.
With nearly a decade of Marketing experience, Lily is responsible for managing our marketing initiatives as well as our partner marketing relationships, events, social media, and website activities for both brand awareness and new business opportunities purposes.