Support

Protect your organisation and maximise your investments with our support and services

UK based software support


Our UK based support help desk is staffed by experts in your solution, providing you with the peace of mind that if you experience any issues with your software, help is just a phone call away.

Our customer portal enables you to submit cases 24/7 and track the status of these issues, from the initial log through to resolution. It also provides valuable online access to knowledge-based articles, technical documentation and opinion pieces – enabling you to broaden your understanding – and the value – of your applications.


Contact our Services team

Software Support

Proactive Support


  • Server monitoring - Helping you keep watch of your business critical systems
  • On-site implementation and upgrades - Stress-free implementation by our consultants
  • Remote installations, patching and data review - To keep your systems up to date and working optimally
  • Software maintenance plan monitoring - Keeping you informed of product updates and new releases

Reactive Support


  • Helpdesk service - UK-based telephone and self-service support as well as remote access support
  • Out of hours support - Assistance with projects by arrangement and to minimise disruption in working hours
  • Systems administration cover - Helping you with staff shortages or absences, both planned and unexpected
  • Short-term support for key times - Resource available by arrangement at key service times, helping you with month/year end and assisting auditors.

Software Optimisation


  • Technical and application audits -System checks and objective evaluation to maximise and extend the life of your system
  • Customisation and configuration - Ensure your systems are running optimally
  • Business process mapping - Understand and streamline your processes
  • Report optimisation - Ensure your reports are running efficiently and in line with best practice policy

Risk Mitigation & Compliance


  • Offsite upgrades -Taking the risk out of your upgrade project to ensure data integrity and minimise disruption
  • Data integrity checks - Custom tools developed to easily review and analyse your data to highlight any integrity errors or possible corruptions
  • Business process mapping - Understand and streamline your processes
  • Release management and quality assurance - All new product releases and patches (where appropriate) fully tested before release to users

What our clients say...

"You spend a lot of money on a project then once that’s done a lot of companies leave you in the lurch. But it’s been very good. TouchstoneFMS has delivered everything they’ve said they would. Any problems that we’ve had, TouchstoneFMS’s helpdesk has been straight on the phone and they’ve resolved it. Long may that continue."


Giles McNamaraBluestone Resorts