Business Systems Review

A packaged consultancy service from the experts dedicated to Infor SunSystems

Insight: Business Systems Review


Insight is the business systems review service that helps organisations harness the full potential of Infor SunSystems as a business enabler. Long gone are the days where your finance system operated as an island, in today’s businesses, your finance system needs to work at the heart of your connected business systems. Recent years have seen great strides forward in terms of system inter-operability and connectivity, and at Touchstone, we want to ensure our customers are working at an optimum level, taking advantage of all their software can offer them

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Smarter processes connected across the organisation, bringing increased efficiency.

Accurate data and an end to manual workarounds and duplication.

Effective data sharing and faster reporting cycles, allowing more robust and rapid decisions.

Easier compliance and fewer questions from auditors

Tighter control mechanisms and greater visibility, keeping all areas of the business on track.

More manageable workloads; lower stress levels.

Why do I need to review my business systems?


Organisations decide to undertake a review for a variety of reasons. The most common that we see are below:

Your organisation has evolved but your systems haven’t.

The situation is causing increasing operational problems and holding the business back.

Making the most of what you have is likely to be a more cost effective option that starting from scratch with a new, unknown system

It’s a great opportunity to evaluate your business processes and ensure that the way you think you work, is actually how your organisation works.

Do I really need to integrate my business systems?


Many businesses query the time and effort involved in integrating their business systems, but in today’s world, your business systems need to act as a competitive advantage, not just do what they say on the tin. Benefits of integrated business systems include:

  • Smarter processes connected across the organisation, bringing increased efficiency.
  • Accurate data and an end to manual workarounds and duplication.
  • Effective data sharing and faster reporting cycles, allowing more robust and rapid decisions.
  • Easier compliance and fewer questions from auditors
  • Tighter control mechanisms and greater visibility, keeping all areas of the business on track.
  • More manageable workloads; lower stress levels.

How it works

An Insight review is a four-stage process:

  1. No-obligation discovery meeting leading to a proposal
  2. Full review of the existing set up of your system
  3. Feedback report with costed recommendations
  4. Practical work to carry out recommendations.

We spend time talking to staff, finding out why things are being done or not done, why people choose to do things in a particular way, and what ‘good systems’ would look like for them.

Importantly, we also explore skill levels, to assess what level of technical, system and day-to-day knowledge your team have and where improvements are needed.

Working closely with you, we’ll agree critical success factors and identify what will best help you address each of these factors. This is likely to be a combination of process improvements, changes within SunSystems, and upskilling for staff.


Why Touchstone?

Insight will unravel the complications and find ways to optimise both the way you work and the way your systems work for you.

The team at Touchstone have many years of experience working with organisations to ensure they are using their business systems in the best, most efficient way possible for their business. The Insight review process will unravel the complications of your organisation and find ways to optimise both the way you work and the way your systems work for you. Our skilled integration specialists can then bring your system back to a level where it delivers exactly what you bought it for; integrated and streamlined processes that provide a firm foundation for growth and expansion.