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Additional Services to Support SunSystems Installations

Infor SunSystems is a powerful ERP solution that can help businesses of all sizes streamline their operations and improve their bottom line. But getting the most out of SunSystems requires more than just installing the software and providing it with data. It also requires a commitment to looking after the software (which is an ongoing process) and putting people in a position where they utilise the software to its full advantage . That’s where the range of additional services provided by TouchstoneFMS to support sunsystems solutions come in. With our support on your side, the software, the people using it, will put your business, as a whole, in a position to succeed.

Additional Services to Support SunSystems Installations

Consultancy Services

Our consultancy services are the first form of support SunSystems users receive from TouchstoneFMS. Even before your solution is up and running, our expert team can provide you with advice and guidance on how best to implement, configure, and use the software. With these support services on your side you can be confident that your project will end with a SunSystems solution that meets the specific needs of your business.

Our consultancy services can help you get your SunSystems project off on the right foot by helping you to:

  • Identify the SunSystems modules that will have the greatest positive impact for your business
  • Plan (and plan for) the implementation of your bespoke SunSystems platform
  • Identify which of TouchstoneFMS’ support services will be of use for you, and arrange for them to be put into place
Additional Services to Support SunSystems Installations

Maintenance and Upgrade Services

It is highly important to support SunSystems installations with regular routine maintenance. That’s why our maintenance and upgrade services are on hand to keep your SunSystems solution up-to-date and running smoothly. As part of this service our team will regularly monitor the SunSystems software ecosystem for fixes, patches and other updates, and carry out routine maintenance and checks in line with best practices for the platform. We can also help you to migrate to new versions of SunSystems as they become available.

With TouchstoneFMS’ SunSystems support services taking care of the routine maintenance on your behalf, your business is also less likely to need the help of our next support service – but just in case

Additional Services to Support SunSystems Installations

Support Helpdesk

Our support helpdesk’s mission is to provide you with assistance regarding any problems you may experience with your SunSystems solution. The helpdesk is manned 18 hours a day, 5 days a week for issue logging, and even when an issue is identified, our clients can rest easy knowing that the same industry experts responsible for implementing and maintaining our SunSystems solutions will be the ones working on your behalf to troubleshoot and resolve it, getting your system back up and running as quickly as possible.
Additional Services to Support SunSystems Installations

Staff Training

Our training services will put your staff in a position where they are able to use SunSystems to its full potential. We offer a range of training courses, from introductory to advanced and covering all aspects of SunSystems usage, to help your staff get the most from the platform.

Additional Services to Support SunSystems Installations


What are the benefits of using Infor SunSystems?

Infor SunSystems is a powerful solution that gives businesses of all sizes the features, functionality and tools they need to respond effectively to a wide range of issues that they might face on a regular basis. From accounting and financial reporting to the automation of repetitive tasks such as billing and invoicing, to improved workflow creation, supply chain management, HR tasks, CRM and much more besides – SunSystems can help your business succeed in so many ways, while also being a highly customisable and scalable solution that can grow with your business.

How much do SunSystems support services cost?

The cost of SunSystems support services varies depending on the scope of your project, the functionalities and tools you require, and the size of your business. No matter what might be called for however, our team will be happy to provide you with a quote for the work.

How can I get started with TouchstoneFMS’ Infor SunSystems support services?

The only way to access TouchstoneFMS range of services designed to support SunSystems installations is to become a TouchstoneFMS client. Contact our team today to take the first steps on that journey, or tell us more about your project.

Are there any other related to SunSystems that I should know about?

Yes indeed. Infor Sunsystems works with Infor OS – a technology stack underpinning much of Infor’s business software offering. Businesses looking for a cloud-based accounting package now have one thanks to SunSystems Cloud meaning SunSystems can be deployed either in the cloud or on-premise. For more information on Infor OS and SunSystems cloud, please click the corresponding link.

Additional Services to Support SunSystems Installations


Putting a SunSystems solution in place at your company isn’t enough to drive success on it’s own. That system must also be properly supported by additional services such as the ones that we’ve spoken about in today’s blog. And when it comes to providing those services – and more besides, since we can help you with the deployment of that system too – the team at Touchstone FMS are a highly prudent choice in terms of a provider. We are a leading provider of all aspects of SunSystems and Infor OS support, in the UK and worldwide, because our experts have amassed a wealth of hands-on experience and technical knowledge with these applications, and we’re ready to put that knowledge and experience to work on your behalf. Reach out to us today to get started.



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