Touchstone FMS Business Unit HeadMore
At Touchstone we take a very simple approach to the Helpdesk service that we provide and that is our Helpdesk is there to Help, no ifs, no buts, no clock watching and no up selling. If you have a support and maintenance agreement with us, then we are going to provide you with high quality support when you need it and we will provide you with the latest software updates, letting you know when they are available, and installing them upon your request. This is all part of our Essential Support Service.
We often hear people describe the helpdesk service they receive as basic, with any request beyond the very simple, as extra and therefore chargeable. How often have you heard the helpdesk agent say “that’s consultancy” or “that’s not part of the standard service”, if that sounds familiar then read on.
We firmly believe our Customers should receive a first class service from a best in class Helpdesk that is;
There are a number of key metrics a Helpdesk service should be measured against;
If you feel that your current service is lacking in any of the above, we invite you to benchmark it against our Helpdesk service for 30 days. For more details on how to set up your free 30 day trial of our Essential Support Service, complete the form below and we will be in touch.