System hacked sign on a computer screen.

Ransomware attack – How Touchstone can help

As one of your key system support providers, Touchstone is here to help, not just in the unfortunate event of a ransomware attack but to try and help you prevent it from happening. It might never happen to you but if it does, the consequences could be disastrous.

Touchstone provides a range of practical and advisory services to help ensure your business is as secure from attack as you can make it.

Patching service

Keeping your software up to date with the latest patch set will ensure that any exploits that have been identified in previous versions have been fixed and you’re protected, the Log4j exploit being the latest example.

Backup and integrity checking

Our technical consultants will work with your IT department to ensure that your data backups are happening correctly, the right data is being copied, the regularity of the backup and importantly the integrity of the backup can be read and can be restored.

Cloud backup service

The best backup you can have is one that is the latest, that can be read and is stored outside of your corporate systems. Our Cloud backup service takes care of all of this.

Incident planning

The chances are, that in the event of an attack, you may call upon our services to help you re-build or reconstitute your systems. We can put in place a documented plan of how that will happen, detail the resources that will be needed and an agreed timeline to get you up and running from the point hardware is made available to us.


The ultimate level of protection is to have your key business systems hosted outside of your environment by a specialist provider whose job it is to ensure your systems are protected, secure and available to you 24×7. Our platform as a service (PaaS) TouchstoneCloud for SunSystems® and associated software, moves the security overhead from you to us. As part of the service, we ensure all systems are patched and up to date, your data is fully secure and backed up daily (or more often) and access is only possible through multi factor authentication.

Cloud security

It is an unfortunate fact that cybercrime is growing, and criminals are becoming increasingly more sophisticated and devious. There is a high likelihood that every business will suffer a cyber-attack. It is not a question of if but when, and when it does happen, how well prepared you are and how you can mitigate the effect.

If you would like any further information on how we can help you in your mitigation planning or any of the services above, then please contact your account manager or our customer services team.

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