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Touchstone FMS’ Infor OS Guide

Infor OS is transforming the way businesses operate, by streamlining processes, fostering collaboration, and providing powerful insights. In this Infor OS guide, the TouchstoneFMS team delve into the world of Infor OS, discussing its features, benefits, how it can help you succeed, and how our expertise can help you get the most from Infor OS. We also cover how Infor OS fits into other Infor business systems like SunSystems and Infor d/EPM, and the positive impact implementing Infor OS can have on your organisation.

Touchstone FMS’ Infor OS Guide

What is Infor OS?

A good way to start our Infor OS guide is by explaining just what Infor OS is. Infor Operating Service (Infor OS) is an enterprise platform designed to simplify and unify various business processes, applications, and data. At its core Infor OS is what’s known as a ‘technology stack’ – a collection of different capabilities and tools which work together to create a cohesive and efficient system that can help your business succeed. This technology stack serves as a foundation for Infor’s suite of industry-specific applications (SunSystems, Infor d/EPM etc.), providing a seamless and integrated experience for companies making use of these pieces of software. Infor OS is built on cutting-edge technology, incorporating cloud computing, artificial intelligence (AI), machine learning, and automation to help your company succeed.

For more information regarding each individual element of the Infor OS technology stack, take a look at our in-depth Infor OS overview.

Touchstone FMS’ Infor OS Guide

Why do I need Infor OS?

Infor OS is designed to make business operations easier. It does this by consolidating systems, streamlining processes, and providing powerful insights that promote effective data-driven decision making. In the process it collects and works with a raft of valuable information that businesses can use to gain a competitive advantage. In today’s highly competitive business landscape, organisations do need to leverage every advantage that comes their way in order to succeed and stay ahead of the competition. The next part of our Infor OS guide will present just some of the ways in which your organisation can benefit from implementing Infor OS.

Greater Operational Efficiency
Businesses which employ the Infor OS technology stack correctly enjoy a more seamless integration between their applications and systems. If your business can do this too, as a result your personnel will likely have to spend less time on manual tasks, and therefore have more time for tasks such as developing strategic initiatives. The platform’s AI-driven automation also helps reduce errors and improve overall productivity.
Improved Collaboration

Infor Ming.le, Infor OS’ social collaboration component, enables employees to communicate effectively and share information easily, which leads to better collaboration and facilitates better decision-making. By breaking down silos and fostering a culture of teamwork, it can also help your business become more agile and responsive to change.

Enhanced Visibility and Insights

Infor OS provides real-time visibility into your organisation’s operations, allowing stakeholders, including management, and other decision-makers, to base their business decisions on actual data, rather than predicted data. With advanced analytics capabilities, you can identify trends, uncover hidden opportunities, and address potential issues before they become critical.

Scalability and Flexibility

As your organisation grows and evolves, Infor OS can easily adapt to its needs as they change. Thanks to its modular architecture, you’re able to add or remove components as needed, ensuring that your enterprise platform remains relevant and effective at all times.

Touchstone FMS’ Infor OS Guide

Getting Started with Infor OS

Implementing Infor OS may seem like a daunting task, but with the right approach, the right team supporting you (and of course, the help of this Infor OS guide) you will be able to successfully integrate it into your business’ I.T. ecosystem. However, the TouchstoneFMS team has also put together this step-by-step procedure to help you get started.


Step One: Identify Your Needs and Goals

Now that you’ve chosen to work with Infor OS, it’s needed to find a team that can help with the implementation, who understands your organisation’s needs and goals. This will help you determine which components of the platform are most relevant to your operations and how to prioritise their implementation.

An Infor OS implementation partner, such as TouchstoneFMS, can aid you through the deployment process with pre-implementation support. Having specialists present from the very beginning of your implementation journey ensures the most seamless transition possible.

Step Two: Engage Stakeholders and Establish a Project Team

To ensure a successful implementation, it is important that key stakeholders from across your organisation are engaged early in the process, and a dedicated project team is established. TouchstoneFMS works with key stakeholders and the project team to create a project timeline and implement the solution.

Together, this collective effort will be responsible for overseeing the implementation process, addressing any challenges, and ensuring that the platform is adopted effectively.

Step Three: Develop an Implementation Roadmap and Timeline

With your implementation partner and project team in place, develop a detailed roadmap and timeline for implementing Infor OS. This should include milestones, resources, and responsibilities, as well as any potential risks and mitigation strategies.

The presence of an experienced implementation partner will help guarantee that these targets are realistic and achievable, while helping push the project forward.

Step Four: Implement Infor OS in Accordance With Your Plan

Now is the time to put Infor OS in place at your company. It is best practice to do so by working to any plans that you have drawn up at the previous stage, but nothing is ever certain. Be sure to choose implementation support specialists who are on hand to provide support with both implementation and post-implementation support for SunSystems, Infor OS and more.

Step Five: Train and Support Your Users

As with any new technology, proper training is essential in order to drive user adoption, and ultimately the success of Infor OS at your company. You should therefore provide comprehensive training and support to help your team members understand the platform’s features and benefits, and how to use them effectively. Touchstone can provide training, as well as other post-deployment support, whenever you need it.

Touchstone FMS’ Infor OS Guide


Is Infor OS suitable for small businesses?

Yes, Infor OS is designed to work with businesses of all sizes, and be scalable – so no matter whether you’re a small startup or big company now, or if you grow from SME to big business over time, the Infor OS platform can work well for you.

Can I integrate Infor OS with my existing systems?

Absolutely. Infor OS is designed to integrate seamlessly with a wide range of applications and systems – both other Infor products and third-party software – ensuring a smooth transition and minimal disruption to your operations.

What industries can benefit from Infor OS?
Infor OS is suitable for use in a wide range of industries, including manufacturing, distribution, mining, energy, oil & gas, and more. The platform’s robust technology stack ensures that no matter what activity or industry you’re involved in, Infor OS will be able to help you succeed.

Touchstone FMS’ Infor OS Guide


We hope that this comprehensive Infor OS guide has provided you with an overview of the platform, its benefits, and how to get started on your implementation journey. However, if you still feel like you need further support after reading this Infor OS guide then the TouchstoneFMS team will be more than happy to discuss the platform and how it can help you respond to the unique challenges that your business faces, so don’t hesitate to contact us about it.


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