Meet the TouchstoneFMS team

“It was a very positive experience starting with Syed, who responded promptly to emails and answered all our questions. Our consultant, Tom, was fantastic. As fellow accountants, we collaborated effectively, setting up the system to export needed report information. Tom’s Q&A expertise greatly enhanced our reporting. Project manager Joanne kept us on time and budget, effectively managing the project and ensuring sufficient UAT time with Tom. These dedicated sessions were key to the project’s success, ensuring UAT was completed despite our busy schedules.”

Chief Financial Officer at Gnosis Limited (Financial Services - Insurance)

“There are few partners who combine the expertise of finance and procurement software with an in-depth knowledge of the financial services sector. Touchstone’s experience in these areas gave us the confidence that they were the right partner for this project.”

Chief Financial Officer, Tysers Insurance Brokers (Financial Services – Insurance)

"Tom and Marion have been brilliant. Working with them has been game changing. So much so that we will be speaking to our Account Manager about arranging additional support from Touchstone post-go Live."

Management Accountant, FInancial Services client

“I wanted to express my gratitude for your support and work last week to get our SunSystems patched up and our web client working correctly. It was a challenging issue that required swift and effective action from your side, and I appreciate your effort to accommodate our needs and schedule. The patching was done efficiently and with no problems, and our users are happy with the improved performance and functionality. Thank you for reaffirming our longstanding partnership and for your excellent service delivery.”

Chief Technology Officer, Not for Profit Client

“We are a long-standing user of SunSystems and wanted to ensure that we were maximising the solution’s potential. We went to market to find a partner who could work with our entire business, improving how we use SunSystems as well as providing our finance team with more effective and better support. We reviewed several providers and Touchstone were the clear choice.”

Group Management Accountant, Not for Profit Client

"It was very close when we got to the final three, what tipped it in favour of Infor SunSystems was its great strength as a financial management solution with its flexible analysis, inter-company and strong integration capabilities. We were also very impressed with Touchstone and their experience and ability to help us get the best out of the system."

Financial Controller, Welbeck Health Partners (Hospitals and Health Care)

"We decided very early on that our next financial management solution had to be Cloud based, give us the headroom to grow, cope with some fairly complex financial processes out of the box and be able to integrate with other key business systems. We needed a solution that would be a financial hub from which we could report quickly, easily, and accurately."

Chief Financial Officer, Welbeck Health Partners (Hospitals and Health Care)

“Everything ran smoothly on time and pretty much to budget, which for most IT projects is unusual, your organisation of the install was fantastic”

Finance Manager, Steppes Travel (Travel & Tourism)

“TouchstoneFMS worked through everything so clearly from the ground up to make sure that we were happy with the result. They were also very flexible with their time, moving parts of the install around to give myself extra time to focus on business-critical work which was extremely helpful given the industry that we are in.”

Finance Manager, Steppes Travel (Travel & Tourism)

“We are a long-standing user of Infor SunSystems® but have not been using its full capabilities. We went to market to find a partner that could work with us strategically to roll out SunSystems® across the business and to help us realise the many benefits it has to offer, particularly when combined with Infor OS (Operating Service). We reviewed several providers, and Touchstone ticked all the boxes."

Director of Business Services, Breedon Group (Construction)

“One of our key requirements is to be able to onboard a new business quickly and efficiently onto our Group systems. Our system landscape is made up of many applications including, invoicing, procurement, weighbridge, payroll, HR and others and with Infor SunSystems® at the heart of it we can do exactly that. The Touchstone team have been instrumental in helping us ensure our financial management system aligns with our target operating model.”

Director of Business Services, Breedon Group (Construction)

“As the person responsible for delivering this strategic transformation across the Group, it is important that I am working with vendors who not only have deep knowledge about their applications but can use that to come up with practical solutions that deliver positive outcomes for the business and user community, Infor and Touchstone do that.”

Head of Transformation Office, Breedon Group (Construction)

“Touchstone’s approach gave us peace of mind on such a critical project. They kept us informed every step of the way. The level of documentation and regular project updates were very well received. I knew that they shared our goals and sense of urgency.”

Finance Director, PHSO (Not for Profit)

“The thing we like about Touchstone is we can log a problem but if we want to phone up and speak to somebody it’s easy to do.”

Head of Finance, LGO (Not for Profit)

“With some other providers you sometimes feel like they’re almost trying to avoid having a conversation with you; it feels like a last resort. I like Touchstone’s approach where I can just speak to somebody.”

Head of Finance, LGO (Not for Profit)

"You spend a lot of money on a project then once that's done a lot of companies leave you in the lurch, but it's been very good. TouchstoneFMS has delivered everything they said they would. Any problems that we've had, TouchstoneFMS' helpdesk has been straight on the phone, and they've resolved it. Long may that continue."

Management Accountant, Bluestone National Resorts (Hospitality)

"The deadline was tight, but Touchstone got us over the line. John Chapman, Touchstone's Programme Director, did a great job of planning and chased us all the ay on progress whether development or data migration. He also made sure all programme updates were communicated to the relevant personnel."

Financial Controller, Crown Agents Bank (Financial Services)

"Touchstone saw gaps in our team's knowledge of SunSystems and, in particular, Corporate Allocations functionality, so they delivered detailed consultancy and user training to help us deliver in all areas. Through the FMS programme, we now have complete control and granular reporting capabilities, which is exactly what we wanted."

Financial Controller, Crown Agents Bank (Financial Services)

“We wanted to transform our culture into a technology-centric organisation and encourage efficiencies in our people by allowing them to embrace the technology with a platform that was easy to use for everyone at the Ports of Jersey.”

Programme Manager, Ports of Jersey (Ports)

“This project was absolutely fundamental, in terms of the services that we want to provide, things that we don’t even know are coming down the track, we needed to have the infrastructure to support that; it needed to have the capability to deliver what we need currently but also the increased ability to develop the customer relationship.”

Chief Financial Officer, Ports of Jersey (Ports)

"We selected Touchstone for their proven delivery of Infor products. They were the most engaged throughout the selection process, they were keen to get to know our business and responded rapidly to our requests for information."

Programme Manager, Ports of Jersey (Ports)

“The finance team were quick to reap the benefits of [Infor SunSystems]. The user-friendly Accounts Payable process has resulted in an overall reduction in the time it takes to process and approve invoices of 50% and 90% respectively and the weekly payment run is now fully paperless.”

Chief Financial Officer, Ports of Jersey (Ports)

"Touchstone provided excellent expertise and guidance throughout this project. We had regular communication through weekly project calls as well as a weekly provision of updated detailed project timelines."

Finance Director, NormanMax (Financial Services - Insurance)

"The Touchstone team are extremely knowledgeable and reliable. They are always prompt in responding to any of our requests and keen to support our team in any queries we may have."

Finance Director, NormanMax (Financial Services - Insurance)