An innocuous question?
A seemingly innocuous question to ask at project initiation ‘When can you start?’ The contract is signed and authority to proceed given. Consultants have been allocated, selected for their product knowledge and sector skill sets. The subject matter experts who are in the client’s organisation have made themselves available.
Initial activities include a technical planning call to discuss infrastructure requirements. This includes an assessment of the access needed for the Touchstone team. The usual questions arise such as:
All should be straightforward and will usually be managed by the customer’s IT team.
Obstacles to consider
Recently there has been a lot more focus on who is accessing which systems. From a risk perspective IT Departments and the wider organisation are asking about who will be able to access which databases and application servers.
A standard part of Touchstone’s project initiation is to go through our quality assurance checklist for site and system access. This asks questions such as:
Security policies and procedures have to be adhered to. Each organisation is different and the protocols vary. By asking the correct questions at the commencement of the project we factor into the planning the activities and elapsed time required to ensure compliance with the security practices.
So when the question is asked "When can you start working on the project?" Our core competencies as an organisation mean we can answer, with a level of certainty, based on the specific considerations for that particular organisation.