Collect automates many of the repetitive and time consuming tasks involved in collections and frees up time to focus on preventative and remedial actions with problem payers.
Collect generates reminder letters and debtor statements on a predefined schedule, sending them to a printer, fax gateway or email system for distribution. It generates and tracks to-do activities for multiple collections staff; managing comprehensive and complex debt collection rules.
Collect for Infor SunSystems features a simple browser-delivered account summary tool for use by account managers and even customers themselves. Information and activities are easily recorded and clearly presented maximising the number of debtors managed by each credit controller.
For those customers who may from time to time encounter payment difficulty there is also the option of taking and outstanding invoice(s) and creating a payment plan thus allowing the customer more time to pay agreed amounts on agreed dates.
Accurate historical and real-time analytics can be run on all customer interactions in seconds allowing tight control of accounts and customer interactions. Overdue accounts can be targeted quickly and early warnings of bad debt are easily flagged.
Automate the generation of collection activities for credit controllers
Maximise the number of active debtors managed per credit controller
Audit control of collection activities by customer transaction
Centralise customer interactions
Run historical analysis of all customer interactions
Run extensive days sales outstanding (DSO) analytics
Gain insight from customer behaviour analysis